Security / concierge
We leave the package with the desk authorized to receive parcels for your suite. Add the correct entrance and any parcel-acceptance hours at checkout.
Your filters. Your delivery choice.
Condo-friendly
filter delivery.
Our standard delivery radius is 50 km from downtown Toronto.
Addresses beyond this radius require confirmation of availability, shipping fee and timing before payment. Regional fees and free delivery apply only within this radius.
Packaged filters delivered to security, concierge or your suite door during weekday business hours. Prefer to meet the driver? Select Receive in person and we’ll arrange the handoff with you.
Packaged for deliveryWeekday business hoursToronto & GTA coverage
Three ways to receive your filters
Choose what works for you.
Outside your suite door
We leave the package outside your suite when building rules and access allow it. Add your suite number and directions for entry.
Receive in person
Meet the driver at your building. We’ll contact you to arrange the handoff during business hours. An exact arrival time is not guaranteed.
Your selected location must be permitted by your building. We will not enter your home or leave packages in an unsecured public area.
Simple regional rates
Delivery, without surprises.
Delivery in 3–5 business days, subject to filter availability. Custom sizes can take longer.
TorontoFreeStandard deliveryYork RegionFreeStandard deliveryPeel Region$9.95Per order · plus HSTHalton Region$14.95Per order · plus HSTDurham Region$14.95Per order · plus HST
Minimum 1 pack of 6 filters. For subscriptions, the regional fee applies to each delivery.
01
Choose your filters.
Confirm the dimensions and approved filter type. Start with six; mix sizes and types as needed.
02
Choose how to receive them.
Select contactless drop-off or an in-person handoff. A preferred date is optional; standard delivery is estimated in 3–5 business days, subject to availability. Custom sizes can take longer.
03
Carry on with your day.
Once your order and delivery are confirmed, we bring your package during weekday business hours.
Delivery policy · updated October 22, 2026
The details, clearly explained.
Delivery questions
| Can I receive my filters in person? | Yes. Select Receive in person at checkout. We will contact you to arrange a handoff at your building during weekday business hours. The handoff and arrival window must be confirmed; selecting a date does not book an exact appointment. No contactless drop-off authorization is required. If you are unavailable, we will contact you to agree on the next step rather than leave your package unattended. |
|---|---|
| Do I need to be home? | Only if you choose Receive in person. For contactless delivery, you do not need to meet the driver when building access and your selected drop-off location are available. We deliver your packaged filters to the permitted location you authorize at checkout. |
| When do you deliver? | Delivery is estimated in 3–5 business days, depending on filter availability. Custom sizes can take longer. Select a preferred date in Toronto time; this is not a guaranteed appointment. Deliveries take place during business hours; an exact arrival time is not guaranteed. We confirm your date with filter availability and the delivery route before dispatch. If your preferred date cannot be met, we contact you to agree on another day. |
| What counts as a business day? | Monday to Friday, excluding Ontario public holidays: New Year’s Day, Family Day, Good Friday, Victoria Day, Canada Day, Labour Day, Thanksgiving, Christmas Day and Boxing Day. When a fixed holiday falls on a weekend, we close on the next free weekday. Same-day delivery is not offered. |
| Can security or concierge accept my package? | Yes, when your building allows it and the desk accepts parcels on your behalf. Select Security / concierge and include any parcel-desk hours or entrance instructions. Please check your building’s policy first. |
| Can you leave the package at my suite door? | Yes, where your building permits access and a safe drop-off. Select Outside my suite door, enter your suite number and provide access instructions. Delivery is to the outside of the suite; it does not include entering your home or installing filters. |
| What if the building is locked or the drop-off is unavailable? | We will contact you to arrange the next step. We do not leave your filters in an unsecured public area or substitute an unapproved location. Another delivery attempt may need to be arranged. Any additional arrangements or charges would be agreed with you first. |
| Is delivery included? | Delivery is free within Toronto and York Region. Peel Region is $9.95 per order; Halton and Durham are $14.95 per order. HST applies to paid delivery. The minimum order is six filters; you can mix eligible sizes and types. Prices are in CAD, with HST shown separately before submission. Quote-only filters are priced before payment. When online payments are enabled, cards and eligible Apple Pay wallets are processed securely through Stripe. |
| Can I change my instructions? | Send a delivery inquiry with your order reference and the updated instructions before dispatch. A request made after dispatch may not reach the delivery team in time, so the change must be confirmed. |
| What if my package is missing or damaged? | Check your chosen drop-off point and ask your concierge or security desk first. If you still need help, send us an inquiry with your order reference and a description. Keep the packaging and any photos of visible damage so we can investigate. |