CondoFilter / Filter guide
Condo filter sizing & care.
How to choose replacement heat pump, fan coil and HRV/ERV filters for your condo.
Heat pump filtersFind your replacement →Fan coil filtersSize, access & care →Measure your filterNominal vs. actual size →Wireframe vs. MERV 8A neutral comparison →HRV & ERV filtersFoam, pleated & model-specific media →Change your condo filterThree clear steps →
Read the label. Then measure.
- Follow the equipment instructions before opening the filter access panel.
- Record the filter’s printed size and rating. Measure its outside width, height and depth in inches.
- Compare actual dimensions, not just the nominal size on the label. Do not force a filter into the rack or leave gaps.
- Match the filter type and rating required by your HVAC equipment. Follow the airflow arrow when installing a directional filter.
Know what you’re choosing.
| Filter | What to confirm |
|---|---|
| Pleated MERV 8 | Rigid pleated media with a stated MERV 8 rating. Confirm exact size and whether the equipment is designed for this filter. |
| Pleated MERV 11 | Available in listed HVAC panel sizes. Confirm that your equipment supports MERV 11 and its airflow requirements before selecting it. |
| Wireframe / wire panel | Match the frame, media, thickness and required rating. “Wireframe” alone does not specify a MERV rating. |
| ERV / HRV media | Use the ventilator’s model, part number and manufacturer instructions. Similar-looking pads may differ. |
A little clarity
Good questions.
Clear answers.
From finding your fit to the day your filters arrive.
01
Find the right filter
| How do I find my filter size? | Start with the dimensions printed on your current filter, then measure its outside width, height and thickness in inches. A printed nominal size can differ from the actual measurements. Check both against the replacement specifications. |
|---|---|
| Will the building search match my suite? | It shows sizes recorded for that building. Layouts and replacement equipment can vary between suites, so compare the result with your installed filter. If there is no match, send an inquiry with your address, equipment model and measurements. |
| Should I choose Wireframe, MERV 8 or MERV 11? | Wireframe is an economical choice where the unit specifies that media. MERV 8 and MERV 11 pleated filters provide rated particle capture; MERV 11 captures more of certain smaller particles. Choose the type and rating your equipment supports. Compare the options → |
| What if I cannot find my exact size? | Request help before choosing the nearest size. Send the width, height, thickness and equipment model. We can review custom options and confirm price and lead time before you order. A filter should fit securely without being forced or leaving gaps. |
| Does my HRV or ERV use the same filter? | Check its model and part number separately from your heat pump or fan coil. Ventilation units may require a specific pad, pleated filter or matched set. Dimensions alone do not establish compatibility. Read the ventilation guide → |
02
Care & replacement
| How often should I replace my filters? | Follow the schedule for your equipment and filter, and inspect condition regularly. Dust, pets, renovations and frequent use can mean earlier replacement. Your delivery subscription is a stock-up schedule, not a universal replacement interval. |
|---|---|
| Can I wash and reuse my filter? | Only if the manufacturer explicitly labels that exact filter as washable. Disposable pleated filters and disposable wireframe media should be replaced. Some HRV/ERV pads can be cleaned, but their care instructions differ by model. |
| Can I change the filter myself? | Use only the resident-accessible filter compartment and follow the equipment instructions for isolating power. If access is overhead, the panel is heavy or you are unsure, ask building management or a technician. See the three-step guide → |
03
Ordering & delivery
| How do packs and quantity work? | Each pack contains 6 filters of the selected size and type. 1 Pack – Regular Price. 2+ Packs – Save 10%. 4+ Packs – Save 15%. Discounts apply automatically to filter prices; shipping and taxes are separate. |
|---|---|
| Can I mix and match packs to qualify for a discount? | Yes. Packs of different filter sizes and types count together in the same one-time order. For example, 1 Wireframe pack plus 1 MERV 8 pack qualifies for 10% off both packs. Any combination of 4 or more packs qualifies for 15% off. Each individual pack contains 6 filters of one size and type. Discounts do not stack with promotional codes or subscription savings. |
| How much is shipping? | Within 50 km of downtown Toronto: free Toronto & York delivery; Peel $9.95; Halton & Durham $14.95 per order, plus HST. Farther addresses require confirmation. The fee applies once per order. For subscriptions, the regional fee applies to each delivery. We currently deliver only within these five regions. |
| When will my order arrive? | Delivery in 3–5 business days, subject to filter availability. Custom sizes can take longer. Select a preferred date at checkout; we confirm it against stock and delivery arrangements. Weekends and Ontario public holidays do not count as business days. |
| Do I need to be home for delivery? | No. Choose security/concierge or outside your suite door, subject to your building’s rules. Provide your suite number and access instructions so we can leave the packaged filters at the authorized location. Delivery details → |
| When do I pay, and can I change my order? | Use the payment options available at checkout. An order request or a quote request does not charge your card. Before dispatch, send an inquiry with your order reference to request a change; changes must be confirmed. Contact us with your reference if an item arrives damaged or appears incorrect. |
| Can I pause a subscription? | Yes. You can change, pause or cancel your plan online. Each shipment and payment is currently confirmed with you; automatic recurring payments are not active. Subscription savings are shown separately and do not stack with one-time volume discounts. |
Catalogue specifications are linked to their original product listing in each filter’s detail view. Confirm current specifications before purchase.